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Item #:
26824072
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets Paperback April 9, 2019
Item #:
26824072
XCD 49
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If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here.
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What Stands Out
Expert Insights
Gain knowledge from seasoned leaders in the hotel and restaurant industries, offering actionable strategies to enhance guest experiences and operational excellence.
Real-life Stories
Discover inspiring narratives that showcase the challenges and triumphs of hospitality leaders, providing relatable lessons and motivation for aspiring professionals.
Comprehensive Guidance
Offers in-depth advice covering various aspects of hospitality management, making it an essential resource for both current leaders and those looking to enter the field.
Product Details
| Package Weight | 1 Pound |
Who Should Buy?
-
Hospitality Students
Ideal for students seeking insights and practical advice from industry leaders to enhance their learning experience.
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Aspiring Managers
Useful for those aiming to advance their careers in hospitality management with firsthand knowledge from successful leaders.
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Industry Professionals
Beneficial for current professionals in the hotel and restaurant sectors looking for inspiration and innovative strategies.
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Casual Readers
Not suitable for casual readers looking for fiction or light reading material unrelated to hospitality.
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General Business Owners
May not provide relevant insights for business owners outside the hospitality industry seeking general management advice.
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Non-Industry Enthusiasts
People with no interest in hospitality might find the content focused and less engaging for their interests.
Product Description
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets Paperback April 9, 2019
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Customer Questions & Answers
-
Question:
Who is the author of the book?
Answer: The book is authored by Micah Solomon, a leading customer service expert. -
Question:
What kind of insights are included in the book?
Answer: The book includes closely guarded customer experience secrets and on-trend customer service insights from top hoteliers and restaurateurs. -
Question:
What does Ritz-Carlton President say about the book?
Answer: Ritz-Carlton President states that the book holds the secrets to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage. -
Question:
Is this book helpful for hotel and restaurant management?
Answer: Yes, this book is recommended for anyone interested in stepping up their customer service and improving their clients' experience, especially for management positions. -
Question:
Does this book provide detailed procedures and examples?
Answer: Some readers feel that this book lacks detailed procedures and examples, making it less useful for those who want specific guidelines. -
Question:
Is this book suitable for beginners in the industry?
Answer: Yes, this book is suitable for beginners who want to learn more about customer service and creating a great customer experience in the hotel and restaurant industry.
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XCD 49
Order now and get it around Tuesday, July 14
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Features & Benefits
- Success in hospitality industry depends on understanding guests of all ages
- Delivers customer experience secrets and service insights
- Exclusive stories and wisdom from top professionals in the industry
- Includes tips from Four Seasons Chairman and Ritz-Carlton President
- Shares secrets of creating customer-centric experiences and innovative hospitality approaches
- Helps in building an unbeatable competitive advantage in service
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