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Item #:
51404477
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect Hardcover
Item #:
51404477
XCD 92
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Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences.
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What Stands Out
Transformative Insights
This book provides actionable insights that empower readers to elevate their service standards, fostering memorable experiences that exceed expectations and drive customer loyalty.
Engaging Stories
Filled with real-life anecdotes, the narrative captivates readers, illustrating the profound impact of exceptional hospitality and how it influences personal and professional relationships.
Practical Guidance
Offers practical strategies and tools for implementing a culture of generosity in any organization, ensuring that readers can easily apply the lessons to enhance their service approach.
Product Details
| Book format | Hardcover |
| Fiction/nonfiction | Non-Fiction |
| Genre | Business & Investing |
| Publication date | October, 2022 |
| Pages | 288 |
| Reading level | General |
| Subgenre | Industries |
| Series title | The Unreasonable Hospitality Collection |
| Edition | Edition 1 |
| Publisher | Penguin Publishing Group |
| Original languages | English |
| Language | English |
| Is collectible | N |
| Editor | Kyung-Ae Park, Simon Burko |
| Binding type | Case Binding |
| Recording time | 0 min |
| Retail packaging | Single Piece |
| Assembled product dimensions (l x w x h) | 9.00 x 6.00 x 0.69 in (22.9 x 15.2 x 1.8 cm) |
| Assembled product weight | 1.08 oz (30.62 grams) |
| Bisac subject heading | Business & Economics |
Who Should Buy?
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Service Industry Professionals
Those in hospitality can learn strategies to exceed guest expectations, enhancing service quality and customer loyalty.
-
Business Leaders
Executives can discover how to inspire and cultivate a culture of exceptional service within their teams.
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Customer Experience Advocates
Individuals focused on improving client interactions will benefit from actionable insights into creating memorable experiences.
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Casual Readers
Those looking for light reading may find the detailed strategies and examples overwhelming and not engaging.
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Cost-Cutting Managers
Managers focused solely on profits may not appreciate the value of investing in exceptional customer service.
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People Skeptical of Service
Individuals who are indifferent to service culture may find the concepts presented inapplicable or irrelevant.
Product Description
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect Hardcover
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Customer Questions & Answers
-
Question:
What is the key lesson in this book?
Answer: Every business can choose to be a hospitality business and transform ordinary transactions into extraordinary experiences. -
Question:
Who can benefit from reading this book?
Answer: Anyone in the business industry, especially those looking to improve customer experiences and foster teamwork. -
Question:
What makes this book unique?
Answer: The book shares personal stories and insights from Will Guidara's journey through the restaurant industry, making it relatable and inspiring.
Will Guidara All Books Editorial Review
**** "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will Guidara has received enthusiastic praise from readers, particularly for its insightful approach to customer service. Attendees of various conferences have noted the author's engaging speaking style, which resonates well with the book’s messages about exceeding expectations. Many reviewers have emphasized that the book offers a refreshing and powerful perspective on how to enhance customer experiences through exceptional service. Additionally, the book is noted for its competitive pricing, aligning well with market standards, which makes it an attractive purchase for those interested in improving their customer service skills. Despite some feedback regarding delivery issues, the content and value of the book itself appear to overshadow these concerns. Overall, readers are recommending "Unreasonable Hospitality" as an essential read for anyone looking to elevate their approach to customer service, making it a worthy addition to personal and professional libraries. **
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Pros
- Author is engaging and well-received in public speaking.
- Competitive pricing compared to other similar books.
Cons
- Some customers reported not receiving the book (though not universally applicable).
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XCD 92
Order now and get it around Wednesday, June 24
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Secured transaction
Ubuy works hard to protect your security and privacy. Our advanced payment security system ensures confidentiality by encrypting your information during transmission using AES (Advanced Encryption Standards) and SSL (Secure Socket Layer) protocols. Your payment details are 100% secure as we do not share your payment details with third party sellers.
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Features & Benefits
- Lessons in hospitality for every business
- Radical reinvention and partnership
- Memorable, over-the-top hospitality
- Magic in ordinary transactions
- Sparkling stories of Guidara's journey
- Transforming experiences for ourselves and others